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The robot cannot return to the station, how to deal with it?
Check the placement of the station. Make sure the area around the station has no obstacles.
Check if the station is powered off or moved artificially. If so, please power on the station and put it in its original position.
Check if there are water stains in the cleaning sink and the surrounding area. If so, please wipe it with a dry cloth.
Check if the machine is trapped or alarming during the cleaning process. If so, please help handle it.
Check if the area near the location of the station is uneven (such as on carpet). If so, please place the station on a flat and even area.
Check whether the returning route is blocked, for example, if the door of the room where the station is placed is close. If so, remove all the blockages from the route of the DEEBOT. It is recommended to start the DEEBOT from the station when it is preparing the map.
Note: If the issue is still not resolved, please contact us on Customer Support Centre 1800 258 8085 (Monday to Saturday 10am – 6pm)
