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How to deal with a robot that cannot be charged?
Press and hold the AUTO button on the DEEBOT for 3 seconds until the white light stays on. Then, press the back button briefly to send the robot to charge. If it doesn’t turn on, connect manually and wait for the AUTO light to flash, indicating successful charging. Shake the machine slightly to confirm the connection if needed.
Ensure that the station is connected to the power, and the DEEBOT is properly placed at the station. To confirm, check if the AUTO button has a light on it.
Check and clean the charging ports of the DEEBOT with a clean and dry cloth.
To verify and confirm, check the charging status of the DEEBOT on the application.
Note: If the issue is still not resolved, please contact us on Customer Support Centre 1800 258 8085 (Monday to Saturday 10am – 6pm)
