App prompt: the robot is disconnected from the station, please check/the station cannot control the robot

• If the firmware has been updated or the robot has been shut down and has been restarted, the DEEBOT might need some time to respond again and a prompt for disconnection will appear. It is advised to wait for 3-4 minutes before using the machine.
• Check if the distance between the DEEBOT and the station is too far. If it exceeds the usual distance, it is recommended to use the application for operation.
• If the DEEBOT is near to the station and still cannot find the DEEBOT, follow the below steps:
  • Open the app > settings.
  • Check if the station and DEEBOT are connected in the Base Station Information section. If it not connected, pair the station and the DEEBOT again.

Note: If the issue is still not resolved, please contact us on Customer Support Centre 1800 258 8085 (Monday to Saturday 10am – 6pm)