Privacy Policy

This Privacy Policy describes how Frootle India Private Limited (“we”, “us”, or “our”), the exclusive partner and distributor of ECOVACS products in India, collects, uses, stores, and protects your personal data when you visit or make a purchase from www.ecovacsindia.in (the “Website”).

We act as the Data Fiduciary under the Digital Personal Data Protection Act (DPDPA), 2023. We are committed to protecting your personal privacy and handling your data transparently in compliance with Indian IT and data protection laws.

• What Personal Data We Collect
  We only collect personal data that is strictly necessary to fulfill your requests, process your orders, or improve your experience on our website.
  
  • Identity & Contact Data: Your full name, delivery/shipping address, billing address, email address, and phone number.
  • Transaction & Financial Data: Order details, items purchased, transaction value, and payment status. Note: Your complete credit/debit card numbers or UPI PINs are processed directly by secure, PCI-DSS compliant payment gateways; we do not store your raw financial credentials.
  • Technical & Usage Data: Your IP address, browser type, device information, and data regarding how you browse and interact with our online store (collected via cookies).
  • Customer Support Data: Information you share when you request a product demonstration, home installation, or contact our toll-free customer care.
• How and Why We Process Your Data (Purpose Limitation)
  In accordance with the DPDPA 2023, we process your data strictly for specified, lawful purposes based on your explicit consent or contractual necessity:
  
  

  Category of Data	Purpose of Processing	Legal Basis under DPDPA
  Name, Address, Phone, Email	To process your orders, deliver ECOVACS products, and provide free home installation/demonstrations.	Contractual Necessity / Explicit Consent
  Phone Number & Email	To send transaction updates, shipping alerts, and respond to your customer service queries.	Contractual Necessity / Explicit Consent
  Email & Usage Data	To send promotional newsletters or marketing offers about smart home appliances (only if you opt-in).	Explicit Consent (User can opt-out anytime)
  Technical Data / IP Address	To detect fraud, secure our e-commerce platform, and analyze website performance.	Legitimate Business Uses / Security Compliance

• Data Sharing and Third-Party Disclosures
  We do not sell your personal data to any third-party data brokers. We only share data with trusted service providers who help us run our operations under strict confidentiality agreements:
  
  • Logistics Partners: Third-party courier and delivery companies (e.g., BlueDart, Delhivery) to ship your robotic vacuum cleaners to your address.
  • Payment Gateways: Secure payment aggregators (e.g., Razorpay, PayU) to process transactions.
  • Service & Installation Teams: Certified technicians across our 47 regional service offices who handle your doorstep servicing or product demos.
  • Legal Compliance: We may disclose data if legally required to do so by any government authority or under court order in compliance with the IT Act, 2000.
• Your Rights Under the DPDPA 2023
  The DPDP Act grants you significant control over your personal data. You can exercise the following rights directly by reaching out to our Grievance Officer:
  
  • Right to Access: You have the right to receive a summary of the personal data we hold about you and a description of how it has been used.
  • Right to Correction/Updating: If your delivery address, phone number, or name is inaccurate or has changed, you have the right to request an immediate correction.
  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data if it is no longer necessary for the purpose it was collected (such as order fulfillment or statutory tax records).
  • Right to Withdraw Consent: If you have opted-in to receive marketing communication, you can withdraw your consent at any time using the "Unsubscribe" link in our emails or by contacting us.
• Data Security and Retention
  We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, leaks, or alteration.
  • Retention Period: We retain your contact and order history data only for as long as necessary to honor product warranties, provide customer support, and satisfy legal tax/accounting requirements (typically 7 years for financial transactions under Indian tax laws). Non-essential data is systematically erased or anonymized once its purpose is fulfilled.
• Children's Privacy
  Our products and website are intended for adults. We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental consent.
• Grievance Redressal Mechanism If you have any grievances regarding how your data is handled, want to file a complaint, or wish to exercise your rights (Access, Correction, or Erasure), please write directly to our designated Grievance Officer. We are statutory bound to respond to and resolve your data queries within the timelines prescribed by law. :
  
  
  • Name of Grievance Officer: Dhaval Panchal
  • Designation: Grievance Officer – Data Protection
  • Company: Frootle India Private Limited
  • Email Address: privacy@ecovacsindia.in
  • Address: 1101, H Wing, MICL Aaradhya One Earth, Four Point, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra 400075